Distinctives

• Create account flows that integrate different call categories and collection styles.
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• Develop client-based strategies that enable good "out of the gate" recoveries as well as a reliable "payer" stream of recoveries.
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• Maintain an even balance between recovering the most money possible while still maintaining good customer relations.

Call Categories

• Pinnacle manages the call category treatment of each account. All client strategies incorporate multiple categories.
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• Effective use of multiple call categories increases the probability of reaching the customer to negotiate payment.
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